Privacy Policy

Effective Date: [July 20, 2024]

At Picks Online BD, accessible from www.picksonline.com.bd, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines our policies regarding the collection, use, and disclosure of personal data when you use our website and services.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, shipping and billing addresses, and payment details.

• Account Information: Username, password, and other credentials used to access our services.

• Transaction Details: Information about purchases, orders, returns, and payment history.

• Technical Data: IP address, browser type, device information, operating system, and browsing behavior on our website.

• Cookies and Tracking Technologies: Data collected through cookies and similar technologies to enhance user experience and analyze website usage.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Order Fulfillment: Processing and delivering your orders, managing payments, and handling returns or refunds.

• Account Management: Creating and maintaining your user account, providing customer support, and sending service-related communications.

• Personalization: Tailoring our website content and offerings to your preferences and interests.

• Marketing and Promotions: Sending promotional emails, newsletters, and special offers (you can opt-out at any time).

• Analytics and Improvement: Analyzing website usage to improve our services, user experience, and product offerings.

• Security: Protecting against fraudulent transactions, unauthorized access, and other illegal activities.

3. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. However, we may share your information with:

• Service Providers: Third-party vendors who assist in operating our website, conducting our business, or servicing you, such as payment processors and delivery companies.

• Legal Requirements: When required by law or to protect our rights, we may disclose your information to law enforcement or other governmental authorities.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Servers: Hosting our website on secure servers with firewalls.

• Encryption: Using SSL encryption for data transmission.

• Access Controls: Restricting access to personal information to authorized personnel only.

5. Your Rights and Choices

You have the right to:

• Access and Update: Review and update your personal information by logging into your account.

• Opt-Out: Unsubscribe from marketing communications by following the instructions in our emails.

• Delete Account: Request the deletion of your account and personal data by contacting us.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. You can choose to set your web browser to refuse cookies or alert you when cookies are being sent. However, some parts of the website may not function properly without cookies.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: picksonlinebd@gmail.com

• Phone: +8801601-346021

• Address: House-3, Road-7/C, Sector-3, Uttara, Dhaka-1230