Refund and Returns Policy

🛍️ Picks Online BD – Return & Refund Policy

Effective Date: [July 20, 2024]

At Picks Online BD, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

✅ Eligibility for Return:

You can request a return if:

• The product is damaged, defective, or different from the one ordered.

• The product is unused, unworn, and in original packaging.

You contact us within 1 day of receiving the product.

🔁 How to Return:

• Contact our customer support via phone or email within 1 day of delivery.

• Provide your order number and reason for return.

We will arrange a pick-up or guide you to drop off the item at our return location.

💸 Refund Policy

🔄 Refund Methods:

• Refunds will be processed via the original payment method bKash

• If paid by Cash on Delivery (COD), we may offer a store credit or mobile wallet transfer.

⏳ Refund Timeframe:

• Refunds are processed within 1–2 working days after the returned item is received and inspected.